Refund Policy

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This Refund Policy explains how you can request a refund or return when you purchase from Shyxaronvorlax. We comply with applicable consumer law, including EU consumer rights where relevant.

1. Geographic scope and topic

This website is operated from Germany and serves customers primarily in the European Union and EEA. The products offered are dietary supplements (food supplements) only; they are not medicines. The following refund and withdrawal rights apply in accordance with the laws of the relevant jurisdiction (in particular EU consumer law where applicable).

2. Right of withdrawal (EU consumers)

If you are a consumer in the EU, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. The withdrawal period expires 14 days after the day you (or a person you nominate) take physical possession of the goods. To exercise this right, you must inform us of your decision by a clear statement (e.g. by email or post to the address in our Impressum).

3. Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days from the day we are informed of your withdrawal. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You shall send back the goods without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods.

4. Defective or incorrect goods

If the product is defective or not as described, you have statutory rights to repair, replacement or refund. Contact us with your order details and a description of the issue. We will respond in accordance with applicable law.

5. How to request a refund

Contact us at Karls-Passage 1-5, 70173 Stuttgart, Germany, or using the contact details on our website. Include your order number, name and reason for the request. We will process valid requests within the timeframes required by law.

6. Exceptions

Your right of withdrawal may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery. For dietary supplements, unsealed products may not be returnable for hygiene reasons; please contact us to confirm.